Our Data Promise
This document (the "Policy") is our Data Promise to you. Please read it carefully. Among other things, it explains: what personal data we may collect about you in connection with: (i) providing you with our goods and services; (ii) your online interaction with us (including via our website(s), email, or social media channels); (iii) our in-person interactions with you (such as in-store); and (iv) any other channels related or ancillary to the foregoing (collectively, the "Channels"); how we collect, store, disclose, transfer, protect and otherwise process that information and for what purposes; and other important information, such as the lawful bases by which we process your personal data, how long we might retain your personal data, and the rights you have in relation to personal data we hold about you.
In this policy, including "data subject", "personal data", and "processing", have the same meaning when used in this policy. The words "include", "including", "such as", and similar words and phrases shall be construed to mean "including without limitation".
This policy is intended to be communicated to you in a concise, transparent, intelligible, and easily accessible manner, but we appreciate that you may have queries or want to seek clarification as to its terms. If so, please email Alexander@AlexanderRain.com and we will endeavour to respond as soon as possible.
The Company reserves the right to make changes to this policy in order to reflect any changes in Data Protection Legislation and best practices from time to time. The Company will endeavor to notify you of such changes but you are advised to check for an updated version of this policy at Our Data Promise each time you interact with us through the Channels.
2. The Personal Data We Process
We collect personal data about you through the Channels when you: access and use our websites (including by way of cookies – please refer to paragraph 11 below for more information); register for an account on our website or subscribe for other services, contests, special events or our mailing list;
purchase a product from us; request technical support or other customer care support; participate in polls, surveys and questionnaires; contact us (whether in writing, by email, by telephone or otherwise); post content on our social media pages, or otherwise interact with us through the Channels.
Payment (such as credit card) information you use to pay for purchases is processed only to the extent, and for the duration, necessary to enable our third-party payment processors (see paragraph 6 for more information on the third-party processors we use) to process the relevant payment. No such payment information is retained or stored by us.
We do not process: any special categories of personal data (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data); any information about criminal convictions and offences; or any information about children under the age of 13, and you should not provide us with any such information through any of the Channels.
3. The Purposes for Which We Process Your Personal Data
We may process your personal data for the purposes set out in paragraph 3 ourselves or in conjunction with our third-party service providers in accordance with paragraph 6.
4. The Lawful Bases by Which We Process Your Personal Data
Your consent. By accepting the terms of this policy, you give the Company your express, freely given consent to process any of your personal data in accordance with the terms of this policy. You may withdraw your consent given under this paragraph (in whole or in part) at any time by contacting Alexander@AlexanderRain.com. You can also unsubscribe from different types of emails by following the unsubscribe link displayed at the bottom of each email. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before withdrawal or the lawfulness of processing based on other lawful grounds as set out below.
5. What If You Refuse to Provide Us With Any Personal Data?
Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Whilst we may be able to provide you with certain products and services notwithstanding your refusal to submit personal data, this may limit your ability to participate in some activities or features or your use of certain online services.
We may lawfully obtain information from third parties or public sources and we may process that information where it is an essential component of the products and services we offer you.
6. Sharing Information With Affiliates and Third Parties
We will NOT share any of your personal data with third parties except as set out in paragraph 6 or otherwise notified to you or agreed between you and us from time to time. We may share personal data with our group companies and partnered companies (together, "Affiliates") in order to provide our goods and services to you and for the other purposes outlined in this policy. In particular, our Affiliates include our US partner company, Bellator Productions, LLC. Further information about the international element of these transfers is provided in paragraph 7.
From time to time, we will also need to share personal data with the following types of third-party service providers whom we engage to provide services that facilitate our business and who may need to process your personal data to the extent necessary to provide those services: email service providers such as Constant Contact; web analytics services such as Google analytics; retail management, payment processing and point of sale services such as eCommerce; credit reference and fraud prevention services; professional service providers, such as marketing agencies, advertising partners and website hosts such as Wix; other third parties approved by you, such as social media sites (if and when we offer that feature) or share content via or third parties who administer any competitions or surveys on our behalf which you voluntarily partake in; and any similar or replacement third parties from time to time.
We seek to ensure that any third party engaged by us who processes your personal data has policies and procedures in place to ensure compliance with the Data Protection Legislation. For any third parties that are based, or process data, overseas, we only engage such third parties in accordance with paragraph 7. Unless otherwise disclosed to you from time to time, we will remain the data controller in respect of your personal data notwithstanding that third parties may be engaged as data processors.
7. Your Rights As a Data Subject
Subject to any conditions or requirements set out in the relevant Data Protection Legislation, you may have some or all of the following rights in relation to the personal data we hold about you: the right to request a copy of your personal data held by us; the right to correct any inaccurate or incomplete personal data held by us. You can deactivate your account, or amend any personal data which cannot be modified online, by emailing us at Alexander@AlexanderRain.com. You have the right to request that we erase the personal data we hold about you; the right to request that we restrict the processing of your data; the right to have your personal data transferred to another organization; the right to object to certain types of processing of your personal data by us; and the right to complain (please see paragraph 11 of this policy).
8. Storage and Retention of Your Personal Data
As a minimum, we will store your data for as long as is reasonably necessary to provide you with the goods and services that you have requested from us, but in most cases, we will retain certain of your personal data for as long as is reasonably necessary taking into consideration factors such as our need to perform any agreements between you and us (including order fulfillment); our need to answer any queries or resolve any problems you may have; your continued consent to receive marketing and other emails and communications from us; our continued provision of our services to you; and our need to comply with legal requirements (e.g. relating to record-keeping). If you tell us that you would like to delete your account, we will take steps to delete all the personal data we hold about you once it is no longer necessary for us to hold it (e.g. to fulfill any outstanding orders, resolve disputes, or as is permitted by applicable law or regulation).
For as long as we do store your data, the Company follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information you have provided. The Company has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal data collected by the Company is stored in secure operating environments that are not available to the public. The Company maintains information behind a firewall-protected server and uses SSL encryption for purchases made through our online store.
Notwithstanding our efforts to keep your personal data secure, no system can be 100% reliable. To the fullest extent permitted by law, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide through the Channels. In addition, you are responsible for maintaining the strength and confidentiality of your login credentials. We will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal data breach by us (or your personal data held by us) which could adversely affect your rights and freedoms.
9. Links to Third Parties
Our website may link or redirect to other websites that are beyond our control. Such links or redirections are not endorsements of such websites or representation of our affiliation with them in any way and such third-party websites are outside the scope of this policy. If you access such third-party websites, please ensure that you are satisfied with their respective privacy policies before you provide them with any personal data. We cannot be held responsible for the activities, privacy policies, or levels of privacy compliance of any website operated by any third party.
Our websites use some or all of the following cookies: Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Your browser may give you the ability to block all or some cookies by activating a setting in your browser's options. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will remain unless the cookie cache is cleared (unless otherwise indicated in the table above).
11. Questions and Complaints
For all questions or complaints about this policy, we would appreciate the chance to deal with your concerns before you approach the relevant data protection authority. Please contact us in the first instance via email at Alexander@AlexanderRain.com. You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues.